Support

Device Management

Manual device management processes provided by you or your support staff for your field personnel can be very time consuming and expensive. With SOTI MobiControl mobile device management software and support from RACO Interactive, you will be able to keep your deployed mobile devices up and running.

Whether you have a few or thousands of mobile devices in use, you need a simple way to manage them all. SOTI MobiControl mobile device management is the solution of choice for centralized control, robust security, instantaneous support and enhanced tracking over any network. It is a complete set of integrated tools that lets you manage your mobile devices cost-effectively, from anywhere.

Mobile device management also allows you to troubleshoot, diagnose and fix problems, configure and provision the system, manage  security properties of every device. If required, the application will even allow you to remotely lock down a device. Mass cloning will help drive down the time and cost of mobile deployment as well as future changes and upgrades.

SOTI MobiControl mobile device management is a substance-rich application to help you manage your mobile assets more effectively, reduce your support costs and maximize uptime and productivity.

Service Portal

The RACO Industries Support Portal is a user friendly site that provides you with valuable mobile hardware and application information as well as priority access to the RACO Industries Technical Support Team. The RACO Industries Support Portal adds another level of customer support for our mobility customers by providing real-time access to the status of your trouble ticket. You are notified via email anytime one of our Technical Representatives updates your case or you can simply log in to monitor the status of your ticket.

Access to the RACO Industries Support Portal is by invitation only. RACO Customers who have purchased support contracts can log in and access our technical support team. Of course if you prefer to request technical assistance via phone or email, just use the contact information listed in Contact Us.

Be sure to search our on-line knowledge base for how-to tips and troubleshooting advice.  Whether you are trying to do a cold boot reset on your handheld or your wireless connection is not functional, take a look in the RACO Knowledge Base for tips to help resolve the issue.